Terms of service

Terms of Service

Welcome to Indian Aqua. By accessing or purchasing from our website, you agree to the following terms and conditions.

1. General

Indian Aqua is an online store based in Ahmedabad, Gujarat, India, selling aquariums and aquarium accessories across India.

We reserve the right to update products, prices, policies, and website content at any time without prior notice.

2. Products

We try to display product details, dimensions, and images accurately. However, slight variations in color, packaging, or design may occur depending on manufacturer updates.

3. Shipping

We ship products across India through courier and transport partners.

Glass and fragile products are packed carefully, but transit damage risks may still exist during shipping.

Customers are requested to record an unboxing video immediately after delivery for any damage claims.

4. Damaged Products

For damaged products:

  • Unboxing video is mandatory.

  • Claims without proper unboxing proof may not be accepted.

  • Partial refund/replacement decision depends on product condition and shipping damage assessment.

5. Payments

We accept online payments through secure payment gateways available on the website.

Orders are processed only after successful payment confirmation.

6. Order Cancellation

Orders once shipped cannot be cancelled.

Indian Aqua reserves the right to cancel any suspicious or unavailable order and provide refund if applicable.

7. Returns & Refunds

Due to the fragile nature of aquarium products, returns may not be accepted for certain items.

Refund eligibility depends on product category, damage proof, and order condition.

8. Customer Responsibility

Customers must ensure:

  • Correct shipping address

  • Correct contact number

  • Proper product usage and installation

Indian Aqua is not responsible for damages caused by improper handling after delivery.

9. Contact Information

Indian Aqua
Ahmedabad, Gujarat, India
Phone/WhatsApp: +91 8160356768
Email: indianaquaa@gmail.com

By using this website, you agree to these Terms of Service.